You'll always be treated with respect
No threats, no shame, no calls at unreasonable hours. We keep contact to a reasonable level, we always tell you who we are and which business we're helping, and we speak to you the way we'd want to be spoken to.
You can ask us for the details
You have the right to know who you originally owed, how much is outstanding, and what it relates to. Just ask and we'll set it out for you clearly.
You can dispute it
If you don't believe you owe this, or the amount looks wrong, tell us — and we'll pause everything while we check. Nothing escalates while a genuine dispute is being looked into.
You can sort it out in a way that works for you
Pay in full, pay a little later on a date you pick, or set up a payment plan you can actually manage. You're in control of how it gets resolved — there's no single "take it or leave it" demand.
If you're going through a tough time
Financial hardship happens. Tell us privately and we'll pause things and work out something realistic together. No judgement, and it stays between us.
Your privacy is protected
We only use your information to help resolve the account, and we handle it carefully. See our privacy policy for the detail.
If you're not happy with us
Tell us — email hello@debtcentral.co and a real person will look into it. If we can't sort it out between us, you're also free to raise it with the relevant consumer protection or ombudsman service in your area.